Terms & Conditions
Please read these terms carefully before booking fast boat tickets, island tours, or private transport with Emon Gili Travel.
Last Updated: October 2026 • Gili Air, Lombok Utara, Nusa Tenggara Barat
1. General Introduction & Service Scope
Emon Gili Travel is an officially established island travel agency based on Gili Air, Lombok Utara, Indonesia. We provide travel coordination and reservation services including:
- Fast boat ticket reservations connecting Bali (Padang Bai, Serangan), Gili Islands (Gili Trawangan, Gili Air, Gili Meno), and Lombok (Bangsal Harbor).
- Snorkeling excursions and inter-island hopping trips around the Gili Islands marine park.
- Mount Rinjani trekking packages with certified local guides and porters.
- Lombok day trips and cultural excursions.
- Private air-conditioned airport and harbor land transfers.
By making a reservation on our website, through WhatsApp, or at our physical counter, you agree to comply with and be bound by the following terms.
2. Booking Process & E-Ticket Issuance
When you submit a fast boat reservation on our website:
- A unique Booking Reference Code (e.g.
EG-FB-XXXXXXXX-XXXX) is generated. - An official digital PDF E-Ticket with passenger names, travel date, departure port, and operator details is created and accessible in your portal or via WhatsApp.
- Passenger details (full name and WhatsApp contact) must match the identity card or passport presented at port check-in counters for harbor manifest clearance.
3. Port Check-In & Boarding Requirements
Passengers arriving late after boarding gates have closed risk forfeiting their seat without refund. Emon Gili Travel team will assist with next-available boat departures subject to operator availability.
4. Baggage Allowance & Prohibited Items
- Standard Allowance: Each passenger ticket includes up to 25 kg of registered luggage plus standard cabin hand luggage (backpack or handbag).
- Sports Equipment: Surfboards, diving gear, and large musical instruments are subject to operator deck capacity and may incur an extra handling surcharge (approx. IDR 50.000 â 100.000) payable at the pier.
- Prohibited Items: Flammable substances, hazardous chemicals, illegal narcotics, firearms, and live animals are strictly forbidden on board all vessels.
- Valuables: Laptops, cash, cameras, and jewelry should be kept in hand luggage. Fast boat operators and Emon Gili Travel are not liable for fragile valuables packed inside registered cargo hold baggage.
5. Cancellation, Date Change & Refund Policy
We strive to offer maximum flexibility for island travelers:
Free up to 24h prior
Subject to boat seat availability on the new requested travel date.
Up to 48 hours notice
Eligible for refund minus operator bank / administrative processing fee.
Under 24 hours
Non-refundable due to reserved passenger manifest lock with port authority.
6. Sea Weather, Harbor Master Clearance & Force Majeure
The safety of passengers and crew is paramount. Fast boat sailings across the Lombok Strait are strictly governed by the official Indonesian Harbor Master (Syahbandar) and the Meteorological Agency (BMKG).
In the event of severe wave heights, storm warnings, or regulatory port closures:
- Departures may be delayed or rescheduled to a safer morning or subsequent sailing.
- Passengers may be re-routed via alternative government car ferry / slow ferry crossings.
- If a sailing is officially cancelled by harbor authorities and you cannot reschedule, you are entitled to a full ticket refund.
- Emon Gili Travel and boat operators are not responsible for consequential third-party expenses (e.g. missed international flights, independent hotel cancellations). Comprehensive travel insurance is strongly advised.
7. Customer Support & Policy Assistance
If you have questions, need to change your travel date, or require assistance with an existing booking, our local operations desk is available 7 days a week:
