Privacy Policy

1. Information We Collect

When you use our website, book tickets, or communicate with our operations team, we may collect the following information:

• Contact Information: Lead passenger full name, WhatsApp/phone number, and email address.
• Passenger Manifest Details: Number of passengers (pax), passenger names, and nationality (as required by Indonesian Maritime Port Authorities / Syahbandar for sea passenger clearance).
• Trip Specifics: Travel dates, selected routes (e.g. Padang Bai → Gili Trawangan), preferred operator, and hotel transfer addresses.
• Account & Google Authentication: If you sign in via Google OAuth 2.0, we receive your basic public profile (name, email address, and avatar) to authenticate your account and allow you to view your bookings and post traveler community stories. We do not receive or store your Google password.

2. How We Use Your Information

We use your personal data strictly to deliver quality island travel services:

1. Ticket Issuance: To reserve seats with partner fast boat operators (e.g. Eka Jaya, Bluewater Express, Semaya One, Golden Queen) and issue your PDF E-Tickets.
2. Operational Updates: To send booking confirmation, port meeting point directions, check-in reminders, or real-time harbor weather updates via WhatsApp or email.
3. Customer Service: To respond to your questions, coordinate hotel pickup drivers, or process itinerary date adjustments.
4. Community Reviews: To publish traveler stories and photos that you voluntarily submit to our community feed.

3. Sharing with Maritime Operators & Authorities

We never sell, rent, or trade your personal information to third-party advertisers. Your information is only shared under necessary circumstances:

• Fast Boat Operators: Passenger names and travel dates are provided to the designated boat company to finalize your boarding passes.
• Port Authorities (Syahbandar): As mandated by Indonesian maritime law, passenger manifests are filed with harbor master offices prior to each vessel's departure.
• Transfer Drivers: Passenger name, contact number, and hotel address are shared with assigned private transfer drivers for airport or hotel pickups.

4. Data Security & Retention

We implement modern technical and administrative safeguards to secure your personal data:

• All data transmitted across our website is encrypted using 256-bit SSL / HTTPS protocols.
• Database records are protected with restricted role-based administrative access.
• We retain booking records only as long as required for travel execution, tax compliance, and customer service history.

5. Cookies & Browser Sessions

Our website uses essential session cookies to remember your login status, preserve your fast boat route selection while completing your ticket, and optimize page loading performance via LiteSpeed server caching. You may configure your browser to decline cookies, though certain booking features may require active cookies for session integrity.

6. Your Rights & Data Control

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate contact or passenger information.
• Request deletion of your registered account or community stories.

7. Contact for Privacy Inquiries

To exercise your data rights or ask questions regarding this policy, please reach out to our privacy coordinator: